Return Policy

Return Policy

At Azalea Design, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help! Please review our return policy below:

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in the original packaging, and in the same condition that you received it.
  • Timeframe: Returns must be initiated within 30 days of the purchase date.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at azaleadesignstudios@gmail.com to request a return authorization.
  2. Pack the Item: Carefully package the item in its original packaging. Include any accessories, manuals, and documentation that came with it.
  3. Return Shipping: You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Exchanges

If you wish to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact us:

  • Email: azaleadesignstudios@gmail.com
  • Instagram: @azaleadesign.shop
  • Business Hours: 9:00am - 5:00pm Monday - Friday

Thank you for shopping with Azalea Design! We appreciate your business and are here to help.